Privacy Policy

1. Information We Collect

We collect personal information such as name, phone number, and email in two situations: when you book a table through our website at ipot.food, and when you voluntarily fill out our Zoho Form after checking in at the restaurant. Reservation details are used to manage your booking and to send you messages about it. The Zoho Form is used for opt-in marketing communication.

2. Use of Information

We use your information to:

• Send you messages about a reservation you have made
• Send you marketing messages you agreed to receive
• Notify you of events, offers, or promotions
• Improve our service and customer experience

We do not share this information with any third-party marketers or unrelated vendors, and we do not sell or rent your mobile phone number. Only select tools used for communication (e.g., Zoho, Twilio) may temporarily process the data solely for delivery of messages, under strict compliance with privacy regulations.

3. Reservation Text Messages (SMS)

If you provide your mobile number when booking a table at ipot.food, we send you text messages about that reservation only. These are transactional messages tied to your booking, not marketing.

• A confirmation message once your reservation is verified, including a secure link to view, reschedule, or cancel it
• A confirmation message if you reschedule or cancel using that link
• Message frequency: typically one to three messages per reservation
• Message and data rates may apply
• Reply STOP to any message to opt out, or reply HELP for help

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. Your number is used only to deliver messages about your reservation, and is processed on our behalf by Twilio solely for that delivery. Separately, IPOT staff may receive internal operational text messages about the day's bookings.

4. Consent and Opt-Out

Consent is explicit and verifiable. For reservation text messages, you consent by providing your phone number when booking on our online booking form at ipot.food/reservation. This policy sets out the message types, the message frequency, that message and data rates may apply, and how to opt out. For marketing messages, you consent by completing the Zoho Form in person at the restaurant. You may withdraw consent at any time by:

• Replying "STOP" to SMS messages
• Clicking "Unsubscribe" in emails
• Contacting us directly

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your data.

6. Your Rights

You have the right to:

• Access the data we have about you
• Request correction or deletion
• Withdraw consent or opt out

To make such a request, contact us at: